Solved by verified expert:Management Information SystemsQantas Airways, Australia’s leading airline, faces cost
pressures from high fuel prices and lower levels of global airline traffic. To
remain competitive, the airline must find ways to keep costs low while providing
a high level of customer service. Qantas had a 30-year-old data center.
Management had to decide whether to replace its IT infrastructure with newer technology
or outsource it. What factors should be considered by Qantas management when
deciding whether to outsource? If Qantas decides to outsource, list and
describe points that should be addressed in a service level agreement. One to two pages double spaced.
