Solved by verified expert:I need assistance with a paper. I have already submitted Stage 1. I need to post stage 1 in order to complete stage 2. I am attaching both stages 1 and 2. Stage 2 requirements need to be met in this paper, specifically.
stage_1_assignment.docx
stage_2___business_analysis_and_systems_recommendation__1_.docx
chesapeake_it_consultants_case_study__2_.pdf
functional_and_non_functional_requirements.docx
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Running Head: CHESAPEAKE IT CONSULTANT
Chesapeake IT Consultant
Business Analysis and System Recommendation
Eugene Brown
IFSM 300 7383 Information Systems in Organizations
April 10, 2018
1
CHESAPEAKE IT CONSULTANT
2
Introduction
Chesapeake IT Consultants (CIC) is set to seize the contract opportunity, and in the process,
there is need to revamp the labor force. The basis of this project is to gather relevant information
from the concerned stakeholders of CIC to determine if there is a need for adopting a cost-effective
technology that would automate the recruitment process. Several complains have been echoed
from the customers, HR department and from the recruiters to ensure a solution is attained. Apart
from identifying gaps to be solved by the technology in question, the project will also proceed to
explain the analysis of the firm’s condition (Bourgeois, 2014). It touches on the contribution of
the manual recruitment process towards operational efficiency. It would further check on the
amount of pressure exerted on the recruiters who have to go through application documents
manually. And again understanding the volumes that can be managed under such compared to
what would be when better technology is in use. Finally, after a comprehensive analysis, while
recognizing the stakeholders’ expectations and views, the project shall proceed into recommending
the most effective hiring system while considering costs, time and if it meets the company
objectives as well as strategies.
A. Strategic Use of Technology
The presented scenario as revealed by some of the staff members during the interview process
is severe, and the directly impacted departments call for an efficient and costs effective system.
Every person feels the urgency of a technology system that would meet both the objectives and
strategies of the company within this competitive industry (Bourgeois, 2014). Specific subsections are necessary for comprehensive analysis of this section of the project.
B. Organizational Strategy
CHESAPEAKE IT CONSULTANT
3
CIC as an entity is operating under a precise but comprehensive strategy. The organization
considers rendering extraordinary services to its clients while incorporating recommendation
services as well. Another essential clause grants employment of the right skills within the entity,
which is enabled in ensuring the adoption of new business ideas and technology. Such innovative
processes are enhanced given the adopted technology (Rosenfeld, 2017). The hiring system shall
work towards recruiting the top-skilled within the market ahead of other competitors in the
industry, which it does by highlighting the qualifications of every job applicant. It shall also
enables robust data security within the firm, something that is lacking in CIC; that would be a new
management concept to reduce complains from the HR Department.
C. Competitive Advantage
After a proper comprehension of the industry, CIC by all means must get ready to ensure it
becomes the best option for the two projects it is yet to handle. Through innovation that is enabled
by an efficient technology system, the organization would be able to have a robust workforce.
Through the use of the new hiring system CIC shall be in a position to access the global market 24
hours every day of the week, which adds to its advantage of having a broader customer base. And
at the same time, through applicants’ information, it would be able to select top recruits hence a
better workforce in the industry against all its competitors.
D. Strategic Objectives
Under this section, various strategic goals highlighted from the case study are used in
developing specific objectives that would be time-bound, measurable and precise. Each objective
would be used in explaining the set company goals based on the engaged resources. All these
sections are discussed in the table below.
CHESAPEAKE IT CONSULTANT
Strategic Goal
4
Objective
Explanation
(from case study)
Increase CIC Business
Development by winning new
contracts in the areas of IT
Consulting
(clear, measurable and time-bound)
In a period of the next three quarters the
organization should be able win four more
contracts.
Build a cadre of consultants
internationally to provide
remote research and analysis
support to CIC’s onsite teams in
the U. S.
Increase international recruiting efforts
and employ 5 research analysts in the next
12 months.
(2-3 sentences)
Once an effective technology
system has been employed, the
recruitment process would be
fast. Through this, the company
would have a robust, competent
and qualified workforce that
would be able to provide quality
services to various. The more the
quality of service the more the
contracts to be won by CIC.
The new hiring system would
allow applicants from around the
world to apply online, increasing
the number of international
applicants. It would enable the
recruiters to carefully monitor
the applications for these
positions, identify the necessary
research and analysis skills
needed, and screen resumes for
these key skills. Recruiters
could quickly view the number of
applicants and identify when
additional recruiting efforts are
needed to meet the objective.
EXAMPLE PROVIDED
Continue to increase CIC’s ability
to quickly provide high quality
consultants to awarded
contracts to best serve the
clients’ needs
CIC should revamp its workforce
with competent and qualified
persons by the second month of
the first quarter.
Increase CIC’s competitive
advantage in the IT consulting
marketplace by increasing its
reputation for having IT
consultants who are highly
skilled in leading edge
technologies and innovative
solutions for its clients
By the beginning of next month,
CIC should be able to engage the
right automatic strategies in
assorting applicants.
E. Decision Making
The organization will then
be in a position to compete
within the industry against
other players that offer the
same services. Quality
consultants would provide
the best services, which in
turn will make it possible
to have return clients,
hence a higher investment
return.
The system would help in
making sure that only the
best are availed. Once such
a group is employed within
CIC, serviced provision
should be customer-based.
Such an approach will
ensure a competitive
advantage against other
players within the industry
at global level.
CHESAPEAKE IT CONSULTANT
5
The process holds when the management of the company after information analysis makes
specific choices based on the presented knowledge (Rosenfeld, 2017). The information is
displayed in the below table where roles presentation is sub-divided into three sections highlighting
the executive, middle and operational managers.
Role
Level as
defined in IS
Course
Module
Example of Possible
Decision Supported by
Hiring System
Senior/Executive Managers
(Decisions made by the CEO
and the CFO at CIC
supported by the hiring
system.)
Strategic
level
-Investment in costeffective technology
Middle Managers
(Decisions made by the
Director of HR and the
Manager of Recruiting
supported by the hiring
system.)
Managerial
level
The effort is significant
for the success of CIC
Operational Managers
(Decisions made by the line
managers in the
organization who are hiring
for their projects supported
by the hiring system.)
Operational
level
–
Efficient and
time saving
system is
necessary.
Example of
Information the Hiring
System Could Provide
to Support Your
Example Decision
-investment in cost
effective technology
that would allow the
firm deliver quality
services to the
customer base.
-the major aim is to
ensure security,
credibility and
reputation to satisfy
customers, which
would define the
success of CIC.
-consideration of a
system that grows
with the company,
which is easy to use,
ready to interface with
the existing one to
ensure success.
-every service in this
line is time sensitive
and ensuring hence
the system will ensure
such efficiency. The
hiring system will also
save misplacement of
resumes and
applications.
CHESAPEAKE IT CONSULTANT
6
Reference
Bourgeois, D. (2014). Information Systems for business and beyond. The Saylor Foundation.
Rosenfeld, S. A. (2017). Competitive manufacturing: New strategies for regional development.
Routledge.
Stage 2: Process Analysis
Before you begin work on this assignment, be sure you have read the Case Study and reviewed the
feedback received on your Stage 1 assignment.
Overview
As the business analyst in the CIO’s department of Chesapeake IT Consulting (CIC), your next task in
working towards an IT solution to improve the hiring process at CIC is to conduct a process analysis. This
will identify how the current manual process is working and what improvements could be made to the
process that would be supported by a technology solution.
Assignment – BA&SR Section II – Process Analysis
The first step is to incorporate the feedback you received on your Stage 1 assignment, making any
needed corrections or adjustments. Part of the grading criteria for Stage 4 submission includes
addressing previous feedback to improve the final report. For this assignment, you will add Section II of
the Business Analysis and System Recommendation (BA&SR) Report by conducting an analysis of the
current hiring process and presenting information on expected business improvements. This analysis
lays the ground work for Section III – Requirements of the BA&SR Report (Stage 3 assignment) which
will identify CIC’s requirements for a system.
Using the case study, assignment instructions, Course Content readings, and external resources, develop
your Section II: Process Analysis. The case study tells you that the executives and employees at CIC
have identified a need for an effective and efficient hiring system. As you review the case study, use
the assignment instructions to take notes to assist in your analysis. As the stakeholders provide their
needs and expectations to improve the process, identify steps that could be improved with the
support of a hiring system. Also look for examples of issues and problems that can be improved with
a technology solution.
Use the outline format, headings and tables provided and follow all formatting instructions below.
Begin with your Section I (Stage 1 assignment), making changes based on feedback you received and add
Section II. Apply specific information from the case study to address each area.
II.
Process Analysis
A.
Hiring Process:
Part 1 – To understand what the new hiring system needs to do for CIC, you will first analyze the
current hiring process (often referred to as the “as-is process”). The stakeholder interviews in
the CIC Case Study provide some needed information about how the process is currently
conducted, but you may need to make some additional logical assumptions. You will need to
combine the steps that each interviewee discusses and organize them into a logical sequence
showing the high-level start to finish process. First, insert an introductory opening sentence for
this section that addresses both Part 1 and Part 2 below. Then, insert into the table the steps
that are missing and enter the position title of the person who would perform each step. The
beginning and ending steps have been provided for you and should remain in your table. Each
Stage 2: Process Analysis 11/9/2017 v.3
1
process step should be concise and include an action verb. (Provide an introductory sentence
and copy the table and insert information within.)
Part 2 – The overall hiring process has several steps which you listed for Part 1 above. For each
of the steps listed, complete the To-Be Process column in the table describing how this part of
the process will be supported by the technology solution to improve the hiring process. Then
complete the Business Benefits of the Improved Process column by explaining how this part of
the process can contribute to the overall business strategy – think at a higher level than the
specific process step. For each step, identify the result of using the system, as shown in the two
examples. While it is important the system will speed up each step of the process, think about
how CIC or the responsible employees would benefit from using an automated system to
perform that step.
The first row and last rows have been completed for you as an example and must be retained and not
revised. Insert logical steps that would sequentially fall between #1 and #12.
CIC Hiring Process
As-Is Process
Responsible CIC
Position
(Part 1)
(Part 1)
1. Recruiter receives application
from job hunter via Postal
Service Mail.
Recruiter
To-Be Process – How
the System Will
Support the New
Process
(Part 2)
Business Benefits of
Improved Process
(Part 2)
Receive application via online submission through CIC
Employment Website and
store in applicant database.
More efficient
submission process
decreases time needed
to receive and begin
processing applications.
This will present a
positive image to
potential employees and
help CIC compete for top
IT talent.
Prepares job offer letter by
selecting information needed
for specific candidate; system
completes the template with
stored information, and Ted
More efficient offer
process presents positive
image to applicants and
decreases time needed to
prepare offer letter, and
EXAMPLE PROVIDED –
Retain as #1
2.
3.
4.
5.
6.
7.
8.
9.
10.
11
12. Ted prepares offer letter
based on information from
recruiter and puts in the mail to
the chosen candidate.
Administrative Assistant
Stage 2: Process Analysis 11/9/2017 v.3
2
EXAMPLE PROVIDED – Retain as
#12.
reviews and emails to
candidate.
enable CIC to hire in
advance of the
competition.
B.
Expected Improvements – As noted in the case study, there are a lot of manual
processes, overwhelming paperwork, difficulty scheduling interviews, etc. A technology solution
can address many of these issues. For each of the areas listed in the table below, provide
examples of issues from the case study and how a technology solution could be used to improve
these areas. Issues and improvements should be addressed in 1-2 clear, complete sentences
with information incorporated from the case study. The first one is provided as an example.
(Provide an introductory sentence and copy the table and insert information within.)
Area
Collaboration:
EXAMPLE PROVIDED:
Current Issues
Improvements
(from the Case Study)
The Hiring Manager states that he isn’t
as responsive to HR as he could be as
recruiting is only one of the many areas
he is responsible for. Therefore, he
depends on Recruiters to stay on top of
the recruiting process.
(due to use of technology)
An efficient system with all information
in one place, easily accessible and
updated in real time could make his
recruiting job easier; and he could
devote time to effectively working
collaboratively and proactively with HR
on his staffing needs.
Communications: Explain how a hiring
system could improve internal and
external communications
Workflow: Explain how a hiring system
could improve the CIC hiring process by
providing a consistent structure for
each participant to perform his/her
part in the hiring process.
Relationships: Explain how
implementing an enterprise hiring
system could foster stronger
relationships with applicants/potential
employees.
Formatting Your Assignment
Consider your audience – you are writing in the role of a CIC business analyst and your audience is CIC
and your boss, the CIO. Don’t discuss CIC as if the reader has no knowledge of the organization. Use
third person consistently throughout the report. In third person, the writer avoids the pronouns I, we,
my, and ours. The third person is used to make the writing more objective by taking the individual, the
“self,” out of the writing. This method is very helpful for effective business writing, a form in which facts,
not opinion, drive the tone of the text. Writing in the third person allows the writer to come across as
unbiased and thus more informed.
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•
•
In Stage 2, you are preparing the second part of a 4-stage report. Use the structure, headings, and
outline format provided here for your report.
Begin with Section I, revised according to any feedback received and add to it Section II.
Write a short concise paper: Use the recommendations provided in each area for length of
response. It’s important to value quality over quantity. Section II should not exceed 3 pages.
Stage 2: Process Analysis 11/9/2017 v.3
3
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•
•
•
•
•
•
•
•
•
Content areas should be double spaced; table entries should be single-spaced.
To copy a table: Move your cursor to the table, then click on the small box that appears at the
upper left corner of the table to highlight the table; right click and COPY the table; put the cursor in
your paper where you want the table and right click and PASTE the table.
Ensure that each of the tables is preceded by an introductory sentence that explains what is
contained in the table, so the reader understands why the table has been included.
Continue to use the title page created in Stage 1 that includes: The company name, title of report,
your name, Course and Section # and date of this submission.
Use at least two resources with APA formatted citation and reference for this Stage 2 assignment.
Use at least one external reference and one from the course content. Course content should be
from the class reading content, not the assignment instructions or case study itself.
Add the references required for this assignment to the Reference Page. Additional research in next
stages will be added to this as you build the report. The final document should contain all
references from all stages appropriately formatted and alphabetized.
Running headers are not required for this report.
Compare your work to the Grading Rubric below to be sure you have met content and quality
criteria.
Submit your paper as a Word document, or a document that can be read in Word. Keep tables in
Word format – do not paste in graphics.
Your submission should include your last name first in the filename: Lastname_firstname_Stage_2
GRADING RUBRIC:
Criteria
As-Is Process
Analysis
Analysis describes
the hiring process
in terms of CIC
requirements.
To-Be Process
Analysis
Analysis describes
how the system
will support the
new hiring
process
90-100%
80-89%
70-79%
60-69%
< 60%
Far Above Standards
Above Standards
Meets Standards
Below Standards
18-20 Points
16-17 Points
14-15 Points
12-13 Points
Well Below
Standards
0-11 Points
10 steps are mostly
in sequence and
logical; individual
identified; related
to the Case Study.
Fewer than 10
steps and/or
individuals not
identified and/or is
not related to the
Case Study, and/or
contains
significant
incorrect
information.
12-13 Points
Not included, is
extremely
incomplete, or is
not related to
the Case Study.
Fewer than 10 ToBe Process steps
and/or
explanations are
provided; and/or
contains
significant
incorrect
information.
Not included, is
extremely
incomplete, or is
not related to
the Case Study.
10 steps in logical
sequence and
individual
appropriately
identified; clearly
derived from the
Case Study, and
demonstrates
sophisticated
analysis.
18-20 Points
10 steps in
sequence with
logical individual
identified; derived
from the Case
Study, and
demonstrates
effective analysis.
16-17 Points
14-15 Points
To-Be Process step
clearly relates to
corresponding As-Is
Process step and
fully explains how
the system will
support it;
demonstrates
sophisticated
analysis.
To-Be Process step
relates to
corresponding As-Is
Process step and
explains how the
system will support
it; demonstrates
effective analysis.
To-Be Process step
provided for each
As-Is Process step
and an explanation
is provided for each.
Stage 2: Process Analysis 11/9/2017 v.3
Possible
Points
20
0-11 Points
20
4
Business Benefits
of Improved
Process
Explains how
each step in the
process can
cont ...
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