Solved by verified expert:I need a one page memo letter rough draft written for my business writing class. Grammar, spelling, and paragraphing must be done well even if it’s a rough draft. I will be including a pdf of the instructions for the paper and if you can please use a Essentials of Business Communication 10th edition textbook to help with writing the memo letter. Use a standard, consistent letter format. Include “letterhead” information. PLEASE READ THE ATTACHMENT FOR FULL INSTRUCTIONS! It’ll be cheap to do this because I’m a money-struggling student.
ml3_instructions.pdf
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FAVORABLE RESPONSE TO CLAIM LETTER
Note: Do not assume that the wording or organization of the scenario information deserves imitation.
Over the last two years, Jeff Chaucer has made over a dozen business trips to Greenville and each time
has rented a car from Canterbury Rentals. For each rental the charge was somewhere between $50 and
$75, but for his most recent rental (contract #135790), the charge was $127.37. Surprised by the
significant increase, Chaucer asked the clerk about the amount of the bill but was offered no explanation.
Chaucer reluctantly paid the bill but later wrote a claim letter to you, the customer service manager for
Canterbury Rentals, at your corporate headquarters (1400 Becket St., Charlotte, NC 28226). He wants
you to check into what he believes must be an erroneous bill and to issue a credit for the appropriate
amount to his American Express account (6789 12345 0246).
Write a favorable response to Chaucer (5 Bath Court, Boston, MA 02116), explaining that he was charged
the regular daily customer rate rather than the corporate rate he has received in the past. Give details
about the basis for the differing rates, so Chaucer knows that he is getting a proper adjustment. Work on
restoring Chaucer’s confidence and good will. Use customer education to present the idea that the
problem won’t happen again if Chaucer presents his corporate client identification card. Inform Chaucer
that a credit has been issued to his American Express account but that credits often take as much as 4 to
6 weeks to show up on the statement. Include a strong resale or promotion emphasis.
Use a standard, consistent letter format. Include “letterhead” information.
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