Solved by verified expert:Write a 700- to 1,050-word paper using information from the service company you work for, or a service company with which you are familiar. Develop a central theme for your paper around service operations. Include the following in the paper:What is the service that is provided?What is your perception of how the service is delivered and the operations behind it?In your opinion, how might they improve the service or the operations behind it?Define three types of service operations discussed in the reading. Compare and contrast them.Does your organization provide all three types, two or just one? Give details to support your answer.Format your paper consistent with APA guidelines.Use at least 2 academic references
iscom386_r4_servopsmgmtovrvw_grading_guide_week1.doc
Unformatted Attachment Preview
Service Operations Management
Overview Grading Guide
ISCOM/386 Version 4
Service Operations Management
Copyright
Apollo Group, Inc. in the United States and/or other countries.
Microsoft®, Windows®, and Windows NT® are registered trademarks of Microsoft Corporation in the United States and/or other countries. All
other company and product names are trademarks or registered trademarks of their respective companies. Use of these marks is not intended
to imply endorsement, sponsorship, or affiliation.
Service Operations Management
Overview Grading Guide
ISCOM/386 Version 4
Individual Assignment: Service Operations Management Overview
Purpose of Assignment
You are asked to evaluate a service operation you are familiar with. The areas to discuss include: the
perception of service, the company’s strategic direction, different types of service offered, and the role the
customers play in determining the service provided.
Grading Guide
Content
Met
Partially
Met
Not Met
Total
Available
Total
Earned
7
#/7
Partially
Met
Not Met
Comments:
The student discusses their perception of the
service the operation provides.
The student discusses the service the
operation provides to their customers.
The student explains how the mission,
strategies, goals, and tactics of a company
determine the management of the
organization’s service expectations.
The student defines as well as compares and
contrasts three types of service operations.
The student provides 3 to 5 examples of how
service expectations are established.
The paper is 700 to 1,050 words in length.
Writing Guidelines
The paper—including tables and graphs,
headings, title page, and reference page—is
consistent with APA formatting guidelines and
meets course-level requirements.
Intellectual property is recognized with in-text
citations and a reference page.
Paragraph and sentence transitions are
present, logical, and maintain the flow
throughout the paper.
Met
Comments:
2
Service Operations Management
Overview Grading Guide
ISCOM/386 Version 4
Writing Guidelines
Met
Partially
Met
Not Met
Total
Available
Total
Earned
3
#/3
10
#/10
Sentences are complete, clear, and concise.
Rules of grammar and usage are followed
including spelling and punctuation.
Assignment Total
Additional comments:
#
Comments:
3
…
Purchase answer to see full
attachment
